tk191 Privacy Policy — How We Handle Your Personal Data

01 Who We Are

tk191 is an online betting and casino platform operating at tk191.net, serving players primarily in Bangladesh. When this Privacy Policy refers to "tk191", "we", "us", or "our", it refers to the tk191 platform and the team responsible for operating it.

tk191 acts as the data controller for all personal data collected through the platform. This means tk191 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how tk191 handles your personal data, or if you wish to exercise any of your data rights, you can contact us at any time at [email protected]. Our support team is available 24 hours a day, seven days a week.

02 Data We Collect

tk191 collects personal data from you in three ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party service providers involved in operating the platform.

03 How We Use Your Data

tk191 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your tk191 account, including processing deposits, withdrawals, and bonus claims.
• Identity and age verification: To confirm that you meet the eligibility requirements to use tk191, including the minimum age requirement of 18 years.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to player accounts.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Platform improvement: To analyse how players use the tk191 platform and identify areas where the user experience can be improved.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

tk191 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, due to suspected fraud — a member of the tk191 team will review the case before any action is taken.

04 Legal Basis for Processing

tk191 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil the contract between you and tk191 — for example, processing your deposits and withdrawals, or verifying your identity before your first withdrawal.
• Legal obligation: Processing required to comply with applicable laws — for example, retaining transaction records for anti-money laundering compliance.
• Legitimate interests: Processing carried out for tk191's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection and platform security monitoring.
• Consent: Processing based on your explicit consent — for example, sending you promotional emails or SMS notifications about bonuses and offers. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

05 Data Sharing

tk191 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket as required to process your deposits and withdrawals.
• Identity verification providers: Where automated KYC checks are used, your identity documents may be processed by a third-party verification service operating under a strict data processing agreement with tk191.
• Fraud prevention services: Certain usage and device data may be shared with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Law enforcement and regulators: tk191 will disclose personal data to law enforcement authorities, regulators, or courts where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of the tk191 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes place.

All third parties with whom tk191 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

06 Cookies and Tracking

tk191 uses cookies and similar tracking technologies on the tk191.net website and in the tk191 mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow tk191 to understand how players use the platform.

tk191 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most, and where players encounter difficulties. This data is used to improve the platform.
• Preference cookies: Used to remember your platform settings, such as your preferred language and display options.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the functionality of certain features on the tk191 platform. tk191 does not use third-party advertising cookies or tracking pixels for external advertising purposes.

07 Data Retention

tk191 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The following retention periods apply:

• Account and identity data: Retained for a minimum of 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of 5 years after the date of the transaction.
• Support communications: Retained for 2 years after the date of the communication, unless the communication relates to an ongoing dispute.
• Usage and analytics data: Retained in anonymised form for up to 3 years for platform improvement purposes.
• Marketing consent records: Retained for the duration of your account and for 1 year after account closure as evidence of consent.

Once the applicable retention period has expired, tk191 will securely delete or anonymise your personal data. If you request erasure of your data before the retention period has expired, tk191 will erase all data that it is not legally required to retain and will confirm what data, if any, is being retained and why.

08 Data Security

tk191 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the tk191 platform is encrypted using TLS 1.2 or higher.
• Personal data stored on tk191 servers is encrypted at rest using AES-256 encryption.
• Access to personal data within the tk191 organisation is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
• tk191 conducts regular security assessments and penetration testing to identify and address vulnerabilities in the platform.
• All staff with access to personal data receive regular training on data protection and security best practices.

While tk191 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your tk191 account and never share your login credentials with anyone.

09 Your Rights

As a tk191 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You can request a copy of all personal data that tk191 holds about you, along with information about how it is being used.
• Right to rectification: If any of the personal data tk191 holds about you is inaccurate or incomplete, you can request that it be corrected. You can update most account information directly in your account settings.
• Right to erasure: You can request deletion of your personal data where tk191 no longer has a legal basis to retain it. Note that certain data must be retained for legal compliance purposes even after account closure.
• Right to restrict processing: In certain circumstances, you can request that tk191 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of the personal data you have provided to tk191 in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data where tk191 is relying on legitimate interests as the legal basis. You can also opt out of marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

tk191 is strictly an adults-only platform. The minimum age to register and use tk191 is 18 years. tk191 does not knowingly collect personal data from individuals under the age of 18.

If tk191 discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, all data associated with the account will be deleted, and any balance will be forfeited. If you believe that a minor has registered on tk191, please contact us immediately at [email protected].

tk191 uses age verification checks during the registration process and before processing the first withdrawal to reduce the risk of underage access to the platform. For more information on how tk191 protects minors, please visit our Responsible Gaming page.

11 Changes to This Policy

tk191 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When material changes are made, tk191 will notify registered players by email and via an in-platform notification at least 7 days before the changes take effect.

The date at the top of this page indicates when the Privacy Policy was last updated. We encourage you to review this policy periodically so that you are always aware of how tk191 handles your personal data. Your continued use of tk191 after the effective date of any changes constitutes your acceptance of the updated policy.

12 Contact and Complaints

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the tk191 support team using the details below. We aim to respond to all privacy-related queries within 5 business days.

If you are not satisfied with tk191's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. tk191 will cooperate fully with any regulatory investigation into its data handling practices.

For questions specifically about the Terms and Conditions or the Responsible Gaming policy, please visit those dedicated pages or contact support directly.